How to get a refund from Google Play Store

Not every purchase we make has a purpose. However, it’s important to have a way to dispute a purchase when a fraudulent transaction rears its head. The same goes for the Google Play Store, where you can request a refund if you accidentally purchase an app, movie, TV show, or subscription.

There are several ways to request a refund from the Google Play Store, and we’ve written this guide to explain each method in detail.

How to get a refund for an app or game

You can easily get a refund for an app or game by requesting a refund for your app or game from the Google Play Store within 2 hours of purchase. Here’s how to do it:

Step 1: Open the Google Play Store app.

Step 2: Tap your profile image in the top right to open the menu.

Step 3: choose Payments & Subscriptions > Budget & History.

Step 4: Tap it. down arrow next to the app or game you want to return. refund.

Step 5: faucet yesClicking will uninstall the app and refund your money.

Step 6: You will receive an email regarding your refund and will see the following message: cancellation next to the app Order History.

If you exceed the two-hour limit, but within 48 hours of purchase, you can request a refund through your browser. Make sure you’re logged in to your Google account and visit this Google link to fill out the form.

How to get a refund for an app or game more than 48 hours after purchase

If it’s already been two days since you purchased the app or game, you’ll need to go directly to the developer and request a refund.

The easy way to find the developer’s email through the Play Store is no longer available, so it’s now mostly up to you to find the email address the developer can email you at for a refund. A good place to start is the app’s page, but you may need to dig a little deeper to find the right email address on a website or social media site. Once you find it, explain that you want a refund and explain why.

It’s up to the developer whether or not to issue a refund, so it’s best to politely explain the reason fully.

How to get a refund for an in-app purchase

Google can help you issue refunds for in-app purchases, but you must submit your refund request through this Google form.

Make sure you’re logged in to your Google Account and visit the link to fill out the form. You must select the in-app purchase for which you would like a refund and select a reason for your request. A decision is usually made quickly, but may take up to 48 hours.

If you want a refund for an in-app purchase more than 48 hours after you made the purchase, you must contact the app developer directly.

How to end your subscription

More and more apps are moving toward subscriptions, and it’s all too easy to get distracted by subscriptions you don’t want. Here’s how to cancel a subscription made through the Google Play Store:

Step 1: Open the Google Play Store app.

Step 2: Tap your profile image in the top right to open the menu.

Step 3: choose Payment & Subscription > Subscription.

Step 4: Find the right one, select it and tap it. Cancel Subscription.

How to get a refund for movies, TV shows, music, and e-books

There are many similarities between the Google Play Store’s return rules for movies, TV shows, music, and ebooks. The standard agreement is that any product can be returned without penalty within one week of purchase. You can get a full refund as long as you haven’t downloaded or played the item. Unfortunately, you can’t request a refund through the Google Play Store app itself, so you’ll have to use the browser. Here are some simple steps:

Step 1: Go to your Play Store account in your browser and sign in to your Google account (you may already be signed in).

Step 2: Just like on a mobile phone, select your profile image to open the menu and then Payment and subscription.

Step 3: choose Budget and Order Historyand then select Request a refund It’s next to the title you selected.

Step 4: Select a specific reason from the drop-down menu and click to confirm. submit.

Step 5: You will automatically receive an email regarding your refund request, usually within 48 hours.

Frequently Asked Questions

How long does a Google Play refund take?

You will likely be notified of your refund request within 48 hours, but expect it to take longer for your refund to be processed. However, this partly depends on your payment method. For example, credit card refunds can take anywhere from 5 to 14 days, meaning the earliest refund could be a full week. If you have limited funds, don’t spend proxy money on apps to try them out in this way.

How do I contact Google Play customer service?

You can usually find help with gift cards by searching Google Play Customer Service. For help specifically with Google Play, go to the Google Play Store main page in your browser and tap ‘?’ symbol in the upper right corner. From here, you can contact us directly by scrolling down and tapping ‘Contact Us’.

How do I remove a payment method from Google Play?

Adding a payment method to Google Play is easy, but deleting it later requires additional steps. To do so, open the Google Play app, tap your profile image in the top right corner (this could also be your name or the first letter of your email address), then tap "Payments & Subscriptions.” Select ‘Payment Methods’ and select the gear icon to scroll down and see more payment settings. From here, you’ll be taken to a special Google page in your browser where you’ll have the option to remove payment methods, such as credit cards, from your Google Play account.